Remote Assistance Support from QueryTel allows a QueryTel support professional in another location to view your computer screen and work on your computer over a secure connection.
This Agreement for QueryTel Services ('the agreement')is entered into by and between the entity ordering the services ('you', 'your' or 'customer') and the closest QueryTel affiliate located in your country or region, unless we designate otherwise in Section 9 below('we', 'us' or 'our'). 'Affiliate' means any legal entity that you or we own, which owns you or us, or which is under common ownership with you or us. 'Ownership' means more than 50% ownership.
We agree to use commercially reasonable efforts to provide the services you purchase as described on the services Web site (otherwise known as the 'customer services guide'). The Web site URL for the customer services guide is: http://support.querytel.com. If the URL changes for any reason, we will provide the new URL to you upon your request. Our ability to deliver the services depends upon your full and timely cooperation, as well as the accuracy and completeness of any information you provide.
2. OWNERSHIP AND LICENSE.
The terms and conditions of this agreement are confidential, and any and all information identified by either party as 'confidential' and/or 'proprietary', or which, under all of the circumstances, ought reasonably to be treated as confidential and/or proprietary ('confidential information'), will not be disclosed by the receiving party to any third person without the express consent of the other party except under the terms of this agreement for five (5) years following the date of its disclosure. These confidentiality obligations shall not apply to any information which,
We may use any technical information we derive from providing services related to our products for problem resolution, troubleshooting, product functionality enhancements and fixes, and for our knowledge base. We agree not to identify you or disclose any of your confidential information in any item in the knowledge base.
4. WARRANTIES, DISCLAIMER.
The order in which these limited remedies are provided will be determined by us.
5. LIMITATION OF LIABILITY, EXCLUSIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The amounts to be paid to us under this agreement do not include any foreign, U.S. federal, state, provincial, local, municipal or other governmental taxes (including without limitation any applicable value added, or sales or use taxes) that are owed by you solely as a result of entering into this agreement. We are not liable for any taxes that you are legally obligated to pay. All such taxes (including but not limited to net income or gross receipts taxes, franchise taxes, and/or property taxes) shall be your financial responsibility.
Either party may terminate this agreement if the other party is
You agree to pay all fees for services performed and expenses incurred.
This agreement constitutes the parties' entire agreement concerning the subject matter hereof, and supersedes any other prior and contemporaneous communications. All notices, authorizations, and requests given or made in connection with this agreement must be sent by post, express courier, or facsimile to the addresses indicated by both parties. Notices will be deemed delivered on the date shown on the postal return receipt or on the courier, or facsimile confirmation of delivery. You may not assign this agreement without our written consent, which consent will not be unreasonably withheld. You and we agree to comply with all international and national laws that apply to this agreement. This agreement is governed by the laws of the State of Washington if the services were purchased in the United States, the laws of Ireland if purchased in any country or region in Europe, Middle East or Africa ('EMEA'), or the laws of the jurisdiction where the affiliate delivering the services is located if purchased outside the United States or EMEA. Any action brought under this agreement shall be brought in federal or state court in the State of Washington if the services were purchased in the United States, the courts of Ireland if the services were purchased in any country or region in EMEA, or the courts of the jurisdiction where the affiliate delivering the services is located if purchased outside the United States or EMEA. Notwithstanding, this does not prevent either party from seeking injunctive relief with respect to a violation of intellectual property rights or confidentiality obligations in any appropriate jurisdiction. The sections regarding restrictions on use, fees, confidentiality, ownership and license, no other warranties, limitations of liability, termination, and miscellaneous of this agreement, will survive any termination or expiration of this agreement. If a court holds any provision of this agreement to be illegal, invalid or unenforceable, the remaining provisions will remain in full force and effect and the parties will amend the agreement to give effect to the stricken clause to the maximum extent possible. No waiver of any breach of this agreement will be a waiver of any other breach, and no waiver will be effective unless made in writing and signed by an authorized representative of the waiving party. Apart from the payment of any amounts due, neither party shall be liable for performance delays or for non performance due to causes beyond its reasonable control. It is the express wish of the parties that this agreement be drawn up in English.
9. QUERYTEL CONTRACTING ENTITY.
The QueryTel contracting entity for this agreement is QueryTel Inc. Canada if you are located in the following countries/regions: Australia, Bangladesh, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Sri-Lanka, Taiwan, Thailand, and Vietnam. The QueryTel contracting entity for this agreement is QueryTel Inc. Canada, Limited if you are located in any country in Europe, Middle East or Africa. Last updated: January 2019
These license terms are an agreement between QueryTel Corporation (or based on where you live, one of its affiliates) and you. Please read them. They apply to the software named above, which includes the media on which you received it, if any. The terms also apply to any QueryTel
for this software, unless other terms accompany those items. If so, those terms apply.
By using the software, you accept these terms. If you do not accept them, do not use the software. As described below, using some features also operates as your consent to the transmission of certain standard computer information for Internet-based services.
If you comply with these license terms, you have the rights below.
LogMeIn (LMI) Rescue is a 3rd party remote assistance product that is currently used to provide remote support to QueryTel customers. QueryTel support uses the Enterprise version of LogMeIn Rescue as the primary Remote Desktop Assistance tool to troubleshoot and resolve customer issues.
With LogMeIn Rescue, QueryTel support engineers can view or share control of the remote computer, chat, and highlight sections of the customer's screen without the need to pre-install software.
LogMeIn Rescue differs from other remote access products from LogMeIn and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer's PC/device in order to deliver support that requires remote access, and QueryTel support engineers can only remotely access a QueryTel customer's PC with that customer's explicit permission - permission that must be granted each and every time a customer requests support. Support from QueryTel will be initiated from this site only.
This product information should not be considered an endorsement or support by QueryTel. QueryTel may discontinue use of this tool without prior notice.