QueryTel Update On
At QueryTel, we have been closely monitoring the COVID-19 situation since its inception and are putting in place measures to protect the health and safety of the public and team members.
As the situation evolves, we will keep you informed of any developments right here.
Networks And Services
Our platform and system of data centers possess burden-sharing capabilities, automation, and flexibility; therefore, our professional services are affected the least.
All our service channels are open, and we are ready to assist you throughout this situation. While we remain available in our office, on the phone, or through the support portal, HelpDesk is the fastest and most convenient way to report any issues that may arise. You can access QueryTel HelpDesk at helpdesk.querytel.com.
As the Covid-19 pandemic has become our new normal, we have implemented countless policies to cut workers’ chances to receive or shift the COVID-19 virus. These policies include vaccination mandatory for all employees, following SOPs, and maintain social distance.
We have worked remotely in office closures while trying our best to offer uninterrupted services to our clients. We have delivered the necessary tools to our workers for remote work.
Most of the office meetings happen on an online discussion app.
Questions that are popping up in your mind
Yes. QueryTel technicians will visit customer locations for medium and high-priority issues only. We will review All low-priority issues requiring onsite assistance in the case-by-case scenario. All scheduled installations will proceed for now. Rest assured, QueryTel technicians who are visiting customers practice safe hygiene measures.
Right now, we are serving customers remotely and shipping all new equipment. We review repairs and replacements on a case-by-case basis. We are working closely with our suppliers and are only seeing limited impacts.
While QueryTel is committed to keeping its location open where possible and our technicians serving customers, operations could change depending on evolving conditions in a region and guidance from authorities. In this case, self-serve, online agents, and call centers would remain available.
Yes. In addition to having put in place measures recommended by public safety authorities to protect our team members, QueryTel can also serve customers throughout Canada wherever they are from the multiple workplaces we operate across the world.