CANADIAN ENTERPRISE MSP | 24/7/365 SOVEREIGN NOC
HIPAA-Compliant • $5M Liability Insured
Complete Managed Infrastructure

Managed Services Engineered for Enterprise

Total care for your infrastructure, IT, and everything in between. Reliable, scalable, and just the way enterprise IT should feel—backed by a 15-minute response SLA.

<15 Min Response
Live Canadian Triage
From $49 / User
Predictable Flat OPEX
$5M Liability Policy
Zero Risk Guarantee
HIPAA-Compliant Remote Tools
Toronto, Montreal & Vancouver Hubs
99.999% Network Availability
QueryTel 24/7 Managed IT Services NOC Operations Center
24/7 Sovereign NOC
Toronto & Montreal Desks
Active Live Monitoring
15-Min Triage Response
National NOC Status: All Systems Operational • 0 Incidents
99.999% SLA
End-to-End Enterprise Process

The 7-Step Managed Services Lifecycle

Our verified methodology ensures seamless transition, rock-solid security, and continuous proactive optimization for every client environment.

01 Phase 1

Architect & Design

Our senior architects conduct an in-depth audit of your endpoints, servers, network topologies, and cloud tenants to deliver a comprehensive proof-of-concept.

02 Phase 2

Project Management

A dedicated Technical Account Manager outlines clear project milestones, risk mitigation matrices, migration windows, and transparent executive status reports.

03 Phase 3

Procurement & Sourcing

Hardware, licenses, and telecom connectivity are sourced at pre-negotiated tier-1 distributor pricing with full compatibility and RMA warranty management.

04 Phase 4

Implementation

Deploy servers, switches, Wi-Fi 6 APs, firewall policies, endpoint EDR agents, and backup scripts with zero workflow interruption or data loss.

05 Phase 5

Testing & Hardening

Our engineering team conducts rigorous failover drills, automated vulnerability scans, VoIP call quality tests, and sandbox disaster recovery verifications.

06 Phase 6

Seamless Go-Live

We switch live production traffic during scheduled maintenance windows, providing on-site smart-hands floor support and immediate white-glove employee onboarding.

07 Ongoing 24/7/365

24/7 Proactive Monitoring & Support

Our Toronto & Montreal NOC/SOC continuously oversees your health metrics, firewall logs, endpoint patches, and backups. Any anomaly triggers immediate automated triage and analyst resolution within 15 minutes.

Transparent Flat-Fee Pricing

Enterprise IT Care Starting From
$49 / User / Month

No hidden setup fees, surprise hourly surcharges, or finger-pointing. We manage your workstations, hypervisors, perimeter firewalls, and employee helpdesk tickets under one predictable monthly contract.

All Plans Include as Standard:
  • HIPAA-Compliant LogMeIn Rescue® remote access
  • Proactive OS optimization, driver patches & antivirus
  • Active Directory, user permissions & MFA setup
  • 24/7 Fortinet firewall monitoring & threat intelligence
View custom multi-site enterprise plans

Desktop & Notebook Fleet

Full OS tuning, automated patch rollout, enterprise antivirus, annual deep cleanup, and fast remote resolution.

Servers & Virtualization

Windows & Linux servers, Hyper-V/VMware, storage arrays, daily verified backups, and user access control.

24/7 Firewall Monitoring

Continuous live inspection of Fortinet, Cisco & SonicWall firewalls with real-time IPS alerts and executive reporting.

IP Telephone & Office Connect

Unified VoIP solutions, BroadSoft/Cisco PBX management, SIP trunking, call directing, and virtual fax.

Cloud Services & M365

Azure & AWS sovereign cloud administration, Microsoft 365 Defender, SharePoint migrations, and email security.

Fiber & Wireless Network

Carrier-grade commercial cabling, redundant internet failovers, Wi-Fi 6 coverage heatmaps, and smart hands.

QueryTel 24/7 Canadian IT Helpdesk Masters
Toronto • Montreal • Vancouver Tier-1 to Tier-3 Engineers
Continuous Availability

We Monitor Your IT While Competitors Are Fast Asleep

QueryTel offers exclusive 24-hour helpdesk support to all our clients. A dedicated team of senior Canadian IT specialists is always standing by to troubleshoot workstations, reset user tokens, restore offline services, and dispatch field technicians.

We strictly utilize HIPAA-compliant remote support software for mission-critical infrastructure, ensuring complete audit compliance and end-to-end encryption.

Cybersecurity Live Threat Hunting Operations
Integrated with QueryTel SOC 24 Threat Ingestion
Proactive Threat Hunting

Cyber Security Live Monitoring: Your Security Is Our Top Priority

Canadian businesses face over $13.4 million in average losses per major breach, with undetected attackers lurking for over 258 days before deployment.

Our managed cybersecurity includes real-time SIEM/SEM telemetry correlation, automated vulnerability patch analysis, ethical penetration testing simulations, and instant host isolation playbooks.

Commercial Insurance Guarantee

Comprehensive Liability Coverage Up to $5,000,000

Our in-house server, cloud, cybersecurity, and network engineers embody the highest tier of professionalism and protocol. We carry $2,000,000 liability insurance for day-to-day services and up to $5,000,000 for enterprise data center installations, ensuring total indemnity and peace of mind on every job site.

$5,000,000
Full Indemnity Protection
Request Policy Certificate
Online & On-Site Consultations

Accelerate Productivity, Agility, and Competitive Advantage

In today’s rapidly evolving business landscape, technology must be secure, reliable, and scalable. Outdated systems result in costly downtime, security loopholes, and missed revenue opportunities.

Hardware Lifecycle Audit: Identify aging switches, failing battery backups, and bottlenecked servers.

Security Perimeter Review: Inspect firewall rules, public IP exposures, and unpatched firmware.

Zero-Obligation Roadmap: Detailed architecture proposal with fixed pricing and timelines.

Complimentary On-Site Audit

100% Free • No Obligation

Our senior certified network engineer will visit your facility in Toronto, Montreal, Vancouver, Calgary, or across North America to perform an exhaustive physical and logical inspection.

Book Your Free On-Site Consultation
Cloud Technology Architecture

Cashing In On Cloud: From Vulnerable to Unbreachable

Cloud migration eliminates single points of hardware failure. Discover how QueryTel engineers your sovereign cloud resilience across Canadian AWS and Azure data centers.

Backup & Disaster Recovery

  • Immutable cloud backups of VMs, application data, and SQL databases stored across Canadian AWS & Azure regions.
  • Rapid instant failover spins up critical workloads in <15 minutes during local hardware disasters or power outages.
  • Air-gapped WORM retention preventing ransomware deletion.

Seamless Cloud Migration

  • Dedicated migration team transitioning legacy on-premise servers and hypervisors into modern cloud environments.
  • Zero-downtime database replication, NAT cutover, DNS routing, and firewall policy synchronization.
  • Full post-migration stress validation and staff training.

Cloud Security & Compliance

  • Continuous Cloud Security Posture Management (CSPM) detecting misconfigurations and unauthorized IAM roles.
  • Enforce Zero-Trust Network Access (ZTNA) and biometric MFA across all SaaS and private cloud applications.
  • 100% Canadian data residency guaranteed (Law 25 & PIPEDA).
Enterprise Voice & Collaboration

Stop Overpaying for Team Collaboration: Enter Office Connect

Our Office Connect platform delivers full-scale enterprise phone, video, messaging, and internet service on a low recurring OPEX model—without restrictive lock-in contracts.

SIP Trunking & Free Number Porting

Port your current phone numbers from over 50 countries with zero downtime and zero porting fees. Connect straight into your existing PBX or our cloud platform.

Hosted Exchange & Email Protection

Enterprise email hosting with Cisco and BroadSoft integration, encrypted mail relay, anti-quishing shields, and automated mailbox archiving.

Virtual Cloud Fax Solution

Ditch the outdated hardware fax machine. Get a dedicated Canadian fax number with digital scan-to-fax, inbox/outbox archiving, and HIPAA compliance from just $99.99/year.

QueryTel Office Connect Unified Collaboration
Crystal Clear VoIP Origination Zero Contract Lock-in

Direct interconnects across Canadian carriers with redundant voice routes.

QueryTel Hardware Procurement and Staging Facility
QueryTel Pre-Deployment Hardware Staging Lab
Supply Chain & Logistics

Untangling the IT Procurement Process

From strategic sourcing to delivery, pre-configuration, and RMA warranty management, we simplify hardware procurement so you can focus on core business growth.

Direct Tier-1 distributor pricing
Hardware compatibility validation
Full RMA & warranty management
Live custom inventory catalog

Partners with HPE, Dell, Fortinet, Cisco, Zebra Technologies, Microsoft, and Lenovo.

Core Engineering Capacities

IT Essentials • Delivered Fast, Scaled Smart

The foundation of dependable operations—available as standalone projects or bundled into your managed IT retainer.

Professional IT Consultation
Strategic Architecture

Professional IT Consultation

We analyze your existing workflows and deliver an actionable, milestone-based technology roadmap to eliminate bottlenecks, boost efficiency, and modernize infrastructure.

Actionable Executive Roadmap
Move Add or Change Services
Operational Agility

Move, Add, or Change (MAC)

Need to onboard 50 new remote employees, relocate an entire branch, or deploy new switches? We handle it with seamless transitions, zero downtime, and accountable delivery.

Guaranteed Zero-Downtime Transitions
Break-Fix and On-Call Install
Emergency Response

Break-Fix & On-Call Dispatch

Same-day smart-hands response for critical hardware failures. One call and our certified field technicians are on-site repairing, re-terminating, or replacing failed units.

Nationwide Smart-Hands Dispatch
Digital Reputation & Brand Translation

Your Digital Presence Can Make or Break Your Reputation

Over 85% of corporate clients vet an organization’s digital footprint before engaging in contracts. We build and maintain high-performing enterprise websites and portals that convert.

24/7 Client Control Portal

Track project milestones, upload assets, review prototypes, and submit changes anytime.

Monthly Maintenance Included

Subscriptions include monthly content updates and security patches with zero setup fees.

Live Campaign Monitoring

Monitor traffic, SEO rankings, and marketing conversions from a unified real-time dashboard.

High-Converting E-Commerce

Fully integrated with ERP inventories, payment gateways, and automated marketing funnels.

Interface Architecture
QueryTel 3D Digital Enterprise Experience & Portal Architecture
Enterprise Portal Architecture
99.98% SLA • Multi-Cloud Hosting • SEO Engine
ACTIVE
Uptime SLA
99.98%
Speed Score
98 / 100
Security
SOC 2 / SSL
Get In Touch

Request Your Managed Services Proposal

Connect with a senior QueryTel systems architect. We’ll review your infrastructure, identify optimizations, and formulate a customized SLA proposal.

1-844-447-8379

Toll-Free Nationwide (24/7)

GTA Desk: (416) 477-1380

Mississauga & Toronto Operations

callback@querytel.com

Direct Analyst Triage Desk