Privacy Matters.
Here's How We Protect It.

This Privacy Policy explains how QueryTel Inc. ("QueryTel", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you visit our website, interact with our online content and advertisements (including Meta Lead Ads), submit a form, request support, or use any of our IT and related services. By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

We collect personal information that you provide directly to us, such as your name, email address, phone number, company name, job title, and any details you choose to share about your IT environment, service needs, or project requirements. This includes information submitted through website contact forms, Meta Lead Ads (Instant Forms), newsletter sign-ups, quote or demo requests, and support requests.

We also automatically collect certain technical and usage information when you visit our website, including your IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring URLs, and general location information derived from your IP address. This information is collected through cookies, pixels, and similar tracking technologies.

When you receive remote support or technical assistance from us, we may collect diagnostic and system information that you choose to share, or that is necessary to troubleshoot issues, such as system logs, configuration details, and error reports.

We use the personal information we collect to provide, manage, and improve our services, as well as to communicate with you. This includes responding to your inquiries, processing service or consultation requests, delivering IT and support services, managing client relationships, and maintaining our business operations.

Information collected through our website forms and Meta Lead Ads is used to contact you about your inquiry, assess your needs, provide quotes or proposals, schedule consultations, and follow up on your interest in our services.

We also use your information to improve our website, services, and user experience, to perform analytics and reporting, to monitor the performance of our marketing campaigns (including campaigns run on Meta platforms and other advertising networks), and to develop new services and offerings.

Where you have provided consent or where permitted by law, we may use your contact information to send you service updates, newsletters, invitations to events, and marketing communications related to QueryTel's services. You may opt out of marketing communications at any time.

We may use your information to comply with legal and regulatory obligations, respond to lawful requests, enforce our agreements, and protect our rights and systems.

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also withdraw consent to marketing communications at any time.

We retain information only as long as necessary to deliver our services, ensure legal compliance, and support our business operations. Data is securely deleted or anonymized when no longer required.

Our website may contain links to external websites that QueryTel does not operate or control. We are not responsible for their privacy practices.

We do not knowingly collect personal information from individuals under 13 years of age.

We reserve the right to update this Privacy Policy from time to time. Updates will be posted on this page, accompanied by a revised "Last Updated" date.